The name HERMES was chosen to collectively refer to all electronic services used by the university to communicate with its constituents. Some of these services are regularly used to communicate directly with faculty, staff, and students (Trojan E-mail, Trojan Web Express) while others are only used in emergency situations (e2Campus, SOS Website, Network Authentication).
Please select a service name from the menu to learn more.
The following services are used to distribute emergency information:
This system provides Troy University alumni with a permanent e-mail forwarding address.
Please note that this is not an e-mail account with storage. It will forward e-mail to another address.
Digital Displays are present at select Troy University locations. These displays are often used to provide information specific to the areas where they are installed. For example, displays located in student dormitories display information relevant to students while displays in academic buildings may show information about current events.
For more information employees are encouraged to contact their local Information Technology staff. The following are examples of the types of information that may be shown on these displays:
Contact information for Troy University employees is available in our online directory. Student information is not available. On the Trojan Website (trojan.troy.edu) the directory can be accessed via the search box located in the top, right area of each Web page, which will execute a last name search.
E-mail Distribution Lists are used to send individual e-mail messages to several recipients at once. All users who receive the message are blind-copied. The e-mail system is able to send these messages via distribution lists much faster than if an individual attempted to do the same using a standard e-mail client. In many cases these lists are used to send a message to several hundred or several thousand users at the same time.
A university department may contact Information Technology to request the creation of a distribution list. Distribution lists can be restricted to only include departmental users, or they may include individuals based on specific criteria. University employees considering the creation of a distribution list are encouraged to contact the E-mail Administrator at the Information Technology department prior to submitting the request.
This system is used to provide urgent system notices to university faculty, staff, and students. A student may also sign up a parent to receive alerts. Alerts are delivered primarily via text messaging (SMS) though e-mail can also be selected as a delivery method.
The e2Campus system is only used to send emergency notifications such as weather alerts and building safety issues. Your information will not be shared with a third-party and you will not receive advertising as a result of subscribing to this service.
All current students, faculty, and staff are urged to subscribe to this service. Subscription may be canceled at any time. The service is free but text messaging charge, depending on your mobile plan, may apply.
Additional information about the e2Campus service is available on the SOS Website.
Troy University maintains a single, official Facebook account. The account is used to distribute information about Troy University news, events, and other activities as well as interact with the Facebook community.
Information Technology staff can provide assistance to employees remotely via the LogMeIn Rescue service. This service provides the ability for IT staff to remotely connect to an employee's computer to assist with certain technical support tasks.
In order to use the service an employee must first contact the Helpdesk, determine if the problem can be resolved remotely, download a software program, and permit the technician to connect to the computer.
Network access at Troy University locations is restricted to current students, faculty, and staff. In order to access a Troy University network these individuals are required to login using their university e-mail username and password. Use of network authentication helps protect all users by preventing computers infected with malware from joining the network. It also ensures that only approved individuals have access to network services.
The system can also be used to send emergency information and security notices to logged in users.
The SOS Website is one of the methods used to distribute information regarding Safety Alerts (weather, building safety, etc) and System Notices (planned and unplanned downtime or intermittent problems with electronic services). SOS has a direct relationship with the e2Campus service and a corresponding Twitter account. e2Campus safety alerts will be posted to the SOS Website.
Trojan E-mail is the primary communication channel for Troy University students, faculty, and staff. E-mail can be accessed using an e-mail client or by visiting the Trojan Webmail site.
List below are examples of communications students may receive via e-mail:
Additional details can be found using the links included below:
Trojan Today is the common calendar of events for Troy University. Visitors can browse all events or select a specific category of interest including performances and athletics events.
Trojan Web Express provides current students and employees access to important information. The following list demonstrates some of the ways in which students can use this system:
This system is currently only available for use at the Troy Campus.
TrojanTip can be used to anonymously submit a tip regarding suspicious activity or an emergency situation. Tips can be sent via text-message or by submitting a tip from the TrojanTip page.
As part of Troy University's efforts to provide accurate, timely information to our university community, a SMS (texting) communication service is available. This system will deliver notices to a variety of electronic devices. TROY can swiftly notify university constituents of a number of Student Services topics and deadlines.
*Per-message fees may apply for notices sent to mobile devices. Consult your wireless plan before subscribing with a mobile device.
Troy University manages several distinct Twitter accounts, each with a specific purpose or directed toward a certain audience. Two of these accounts may be of interest to all audiences: TROYUSOS and TROYUNEWS.
The TROYUSOS account is used with the SOS Website to distribute emergency notifications and system alerts.
The TROYUNEWS account is used by the public relations department to share Troy University-specific news.
The WebEx service is primarily used for video conferencing and presentations. In addition, university staff have also used the service for hosting Webinars for internal and external audiences.
The service is very flexible. Presenters can choose to only share their desktop or they may also choose to connect an external video camera or Webcam. Participants may call in via telephone, VoIP, or simply use the text-chat capabilities. Recording options for presenters are also available upon request.